Privacy Policy

Effective Date: [August 25, 2026]

New River Hope Center (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how information may be collected, used, and protected when you visit our website.

Information We Collect

We may collect information you voluntarily provide when you contact us through our website, including your name, email address, phone number, and information you choose to include in a message or inquiry.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information. This information may be collected through website analytics, cookies, or similar technologies.

How We Use Information

We may use information collected through our website to:

Respond to questions and inquiries
Respond to requests for services or appointments
Provide information about New River Hope Center
Improve our website and services
Understand how visitors use our website
Communicate with you when appropriate

We do not sell your personal information.

Please Do Not Send Sensitive Health Information Through the Website

Our website and general email are not intended for communicating sensitive or confidential medical or mental health information. Please do not include detailed information about your mental health, diagnosis, treatment, medications, trauma history, or other sensitive health information in a website contact form or general email unless we have specifically instructed you to do so.

Submitting information through our website does not establish a therapist-client relationship.

Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our site. We may use third-party analytics services to collect information about website traffic and usage.

You may be able to adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to websites operated by other organizations or service providers. New River Hope Center is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of websites you visit.

Protecting Your Information

We take reasonable measures to protect information submitted through our website. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services may include treatment for children and adolescents. However, this website is intended primarily for parents, caregivers, adults, and other individuals seeking information about mental health services. We do not knowingly collect personal information from children through the website without appropriate consent.

HIPAA and Your Health Information

Information related to your treatment as a patient of New River Hope Center is subject to federal and state privacy laws, including HIPAA, as applicable. Our Notice of Privacy Practices explains how protected health information may be used and disclosed and describes your rights regarding your health information.

This website Privacy Policy addresses information collected through the website and does not replace our Notice of Privacy Practices.